Engine or game issue
Include device/browser, approximate time, game ID if shown, what you clicked, and the exact status message.
Support
How can we help?
For account, billing, data, engine, or gameplay problems, email us with the details below.
Billing or refund
Include account email and Lemon Squeezy order number. Never email card numbers or passwords.
Privacy or deletion
Use the signed-in Account page for export/deletion when available, or email from the account address.
Analysis question
Include the game ID, ply, board orientation, dice, and the recommendation you are questioning.
Quick answers
Is Tutor saved?
No. Tutor practice does not create game history or Alpha Review.
Why is Alpha preparing?
Alpha may need a short startup period after being idle. Standard play remains locked until Alpha is ready; use Retry Alpha if preparation fails.
Where is pricing shown?
See Pricing. Checkout confirms the exact currency, tax, and total before payment.